Testimonials

January 21, 2019

Great service

"My husband and i had some issues with a gas f.p. We had hired a furnace repair company to fix it and they weren't able to, suggesting to to replace the f.p. We went to Marcell's and talked to Gary, he was extremely helpful while talking to us and asking what kind of issue/problems we were having. He said that he had replacement parts and that it just sounded like a part that needed to be replaced. Andy was the tech on the job and my husband was really impressed with him. Andy found the issue and completely fixed it. The f.p. works great now on all settings. Thank you both Gary and Andy!!! You time, patience, experience and knowledge REALLY helped us out!!! You have our business from now on. Also, lesson learned to hire a f.p. company for a f.p. problem and not a furnace company! "
June 1, 2018

"The entire team did a great job on the installation of our (3) direct vent units for our recently built lake house. We have/had an ongoing service issue but Gary, Clint and BJ have always responded and returned (same or next day) to do whatever was needed to assess and remedy the issue. They are knowledgeable, professional and strive for customer service excellence. We highly recommend Marcell's for their vast line of units and great service support."
April 2, 2018

MUCH appreciated!!

"My pilot light went out due to this extremely cold weather. I had called and Gary said it would be a day or two before someone could get out. I told him that would be great!! Within 20 minutes Gary was at my front door! He said he'd just swing by and see if he could quickly start it for me. I couldn't believe the quick response he gave me. I really appreciated it!! It was MUCH appreciated!!"
April 2, 2018

Hearth Warming Experience!

"Didn't know where to turn as we got our natural gas fireplace 20 years ago from another company which is now closed. I called BJ and he got right back to us and answered all our questions. He was so knowledgeable and very patient with me. Helped us get the log set we needed and recommended we get the fireplace serviced. The service tech, Mike, came on time and went right to work. Ran into a little snag but Mike did some detective work and figure it out. In no time, our fireplace was up and running. Looks like a real wood burning fireplace!! Love it!! Thank you so much BJ and Mike. We definitely "Had a hearth warming experience with Marcell's"!!! Jim & Cindy"
April 2, 2018

Do yourself a favor

"We had an amazing experience with Marcell’s. We previously contacted a competitor with a lack luster result. During a routine fireplace cleaning, we were told that our fireplace had to replaced with a more modern. We insisted that there was nothing wrong with the fireplace but he refused to listen to us and talked down to us. This is the exact opposite of our experience with Marcell’s. BJ Marcell cleaned and serviced our fireplace. He treated us with respect and friendly conversation as he worked. All our future work will be with Marcell’s thanks to this experience. If you are on the fence if you want to call Marcell’s, please do yourself a favor and start with them. You will be happy with your choice."